This policy covers SurplusFundsRecovery.org and the two forms on it: the claim review and the general contact form. It is written by the organization that operates this website, a private organization of post foreclosure specialists, and it says what each form collects, the reason every field exists, and how to get your information changed or removed. What you may do with the site itself is a separate subject, set out in the terms of use.
What the forms collect
Both forms ask about a property sale rather than about you. Here is every field and why it is there.
| Field | Why it is asked |
|---|---|
| Name | To know who is writing, and whose name to look for on the deed |
| Phone number | To call or text you back |
| Email address, optional | A second route, used only if you fill it in |
| The state where the property sold | State law decides the procedure, the holder and the deadline |
| The type of sale and roughly when it happened | A mortgage foreclosure, a tax sale and a judicial sale each follow different rules, and the timing sets the clock |
| The papers you have received | A trustee’s notice, a court notice, a county letter or a recovery company’s mailing each mean something different |
| Your role | A former owner, an heir, a co-owner or a former spouse each prove a claim with different documents |
| Message | Anything else worth knowing, in your own words |
That is the whole list. No field asks for a Social Security number, a bank or card number, or a photograph of your identification, and none of those belongs in the message box either. Documents of that kind are needed only later, once a written agreement exists, and they are collected directly rather than through a web form.
What is done with it
The information is used to answer you: to locate the sale in the public record, to work out which office is holding any surplus, to identify the deadline, and to say whether a claim is worth filing. A record that you made contact is kept, along with the property and the sale, so the same matter is not opened twice and so two claimants over one property are not helped against each other. Nothing you write is turned into advertising, and your story is not published as a case study.
Calls, texts and email
Sending a form is a request to be contacted about your inquiry. By sending it you consent to being called, texted or emailed at the number and address you entered. Standard carrier rates for calls and messages may apply. Replying STOP to a text ends the texts, saying so on a call ends the calls, and a reply to an email ends the emails. Withdrawing consent to one channel does not close your matter, and consenting to contact does not commit you to anything.
What never happens to your information
Personal information is not sold. It is not rented, traded, or handed to anyone else for their own marketing, and it is not passed to another recovery company.
A small number of outside suppliers do handle it, because the site and the work cannot run otherwise: the web host, the carriers that deliver the calls, texts and email, and, once a matter proceeds, the trustee, court, county or state office that the claim is filed with, together with a licensed attorney where your state requires one for a court or probate filing. Each of those sees only what the job requires. Disclosure can also be compelled by law, for instance by a subpoena or a court order.
Logs, cookies and embedded content
The server writes an ordinary log line for each request: the IP address, the date and time, the page requested, the page that linked to it, and what the browser says about itself. Logs exist for security and for fixing faults.
Cookies here are kept to the basics needed for the pages and the forms to work. A browser can refuse or delete them and the pages stay readable.
Third-party embeds are switched off by default. Opening a page does not start a video player, load a map or run a social media widget, any of which would hand your IP address to another company. If a page ever offers one, it stays dormant until you turn it on.
Your privacy rights
A growing number of states give residents the right to ask a business what it holds about them, to have mistakes corrected, to have information deleted, and to forbid its sale or sharing. Whether a particular statute applies turns on thresholds that a small organization may not meet. Requests are answered regardless of that.
Make a request through the contact page and say which right you are using. Enough detail will be asked for to be sure the request comes from the person it concerns, and no more than that.
Retention, children and changes
An inquiry is kept for as long as it takes to answer it and to preserve the record of who made contact about which property, which is what prevents conflicting claims from being worked at the same time. Server logs are not kept indefinitely. Where a claim was actually filed, the file follows the signed agreement and the record-keeping rules of the offices and professionals involved.
This site is written for adults sorting out a property sale, and it is not directed at children. There is no intention to collect anything from a person under 16. If a minor has used a form, a parent or guardian can ask through the contact page to have it erased.
A revised policy replaces this text at this address and carries its own date. This version is dated September 19, 2026. The disclaimer explains who operates this site and how the work is paid for, which is worth reading before you send anything.